Session information
60 min
13:30 – 14:30
In pursuit of the Happy Customer
Overcoming challenges to deliver for the customer
David Statham, Managing Editor, Southeastern Railway
Achieving satisfaction for the freight customer
Maggie Simpson, Director General, Rail Freight Group
GB Railfrieght
John Smith, Managing Director, GB Railfreight
John Smith, Managing Director, GB Railfreight
Anthony Smith, Chief Executive, Transport Focus
David Statham, Managing Editor, Southeastern Railway
Maggie Simpson, Director General, Rail Freight Group
Sponsored by:
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10/23/2019 01:30 PM
10/23/2019 02:30 PM
Europe/London
Session information
<p><a class="fancybox fancybox.iframe iframe-fancybox" style="background-color: rgb(255, 255, 255); color: rgb(174, 174, 174); font-family: Raleway, sans-serif; font-size: 22px; font-weight: 700;"> Overcoming challenges to deliver for the customer</a></p>
<p><a href="https://www.nationalrailconference.com/speakers/david-statham" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">David Statham</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Managing Editor, <strong>Southeastern Railway</strong></span></a></p>
<p><a class="fancybox fancybox.iframe iframe-fancybox" style="background-color: rgb(255, 255, 255); color: rgb(174, 174, 174); font-family: Raleway, sans-serif; font-size: 22px; font-weight: 700;"> Achieving satisfaction for the freight customer</a></p>
<p><a href="https://www.nationalrailconference.com/speakers/maggie-simpson" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">Maggie Simpson</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Director General, <strong>Rail Freight Group</strong></span></a></p>
<p><a class="fancybox fancybox.iframe iframe-fancybox" style="background-color: rgb(255, 255, 255); color: rgb(174, 174, 174); font-family: Raleway, sans-serif; font-size: 22px; font-weight: 700;">GB Railfrieght</a></p>
<p><a href="https://www.nationalrailconference.com/speakers/john-smith" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">John Smith</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Managing Director, <strong>GB Railfreight</strong></span></a></p>
<div class="new-agenda-speaker" style="margin-bottom: 5px; color: rgb(255, 130, 0); font-family: Raleway, sans-serif; font-size: 15px;"> </div>
<div class="new-agenda-speaker" style="margin-bottom: 5px; color: rgb(255, 130, 0); font-family: Raleway, sans-serif; font-size: 15px;"><a class="fancybox fancybox.iframe iframe-fancybox" style="background-color: rgb(255, 255, 255); color: rgb(174, 174, 174); font-size: 22px; font-weight: 700;">Q&A - Chaired by Steve Norris</a></div>
<p><a href="https://www.nationalrailconference.com/speakers/john-smith" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">John Smith</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Managing Director, <strong>GB Railfreight</strong></span></a></p>
<p><a href="https://www.nationalrailconference.com/speakers/anthony-smith" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">Anthony Smith</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Chief Executive, <strong>Transport Focus</strong></span></a></p>
<p><a href="https://www.nationalrailconference.com/speakers/david-statham" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">David Statham</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Managing Editor, <strong>Southeastern Railway</strong></span></a></p>
<p><a href="https://www.nationalrailconference.com/speakers/maggie-simpson" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">Maggie Simpson</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Director General, <strong>Rail Freight Group</strong></span></a></p>
<div class="new-agenda-speaker" style="margin-bottom: 5px; color: rgb(255, 130, 0); font-family: Raleway, sans-serif; font-size: 15px;"> </div>
<p>Sponsored by:</p>
<p><img alt="" height="49" src="https://smarttransport.blob.core.windows.net/web/11/root/gb-railfreight-logo-blueorange-11.jpg" width="200" /></p>
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