Session information

60 min
13:30 – 14:30
In pursuit of the Happy Customer

Overcoming challenges to deliver for the customer

David Statham, Managing Editor, Southeastern Railway

Achieving satisfaction for the freight customer

Maggie Simpson, Director General, Rail Freight Group​

GB Railfrieght

John Smith, Managing Director, GB Railfreight

 

John Smith, Managing Director, GB Railfreight

Anthony Smith, Chief Executive, Transport Focus

David Statham, Managing Editor, Southeastern Railway

Maggie Simpson, Director General, Rail Freight Group​

 

Sponsored by:

Speaker(s)
Add to Calendar 11/12/2019 01:30 PM 11/12/2019 02:30 PM Europe/London Session information <p><a class="fancybox fancybox.iframe iframe-fancybox" style="background-color: rgb(255, 255, 255); color: rgb(174, 174, 174); font-family: Raleway, sans-serif; font-size: 22px; font-weight: 700;"> Overcoming challenges to deliver for the customer</a></p> <p><a href="https://www.nationalrailconference.com/speakers/david-statham" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">David Statham</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Managing Editor,&nbsp;<strong>Southeastern Railway</strong></span></a></p> <p><a class="fancybox fancybox.iframe iframe-fancybox" style="background-color: rgb(255, 255, 255); color: rgb(174, 174, 174); font-family: Raleway, sans-serif; font-size: 22px; font-weight: 700;"> Achieving satisfaction for the freight customer</a></p> <p><a href="https://www.nationalrailconference.com/speakers/maggie-simpson" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">Maggie Simpson</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Director General,&nbsp;<strong>Rail Freight Group​</strong></span></a></p> <p><a class="fancybox fancybox.iframe iframe-fancybox" style="background-color: rgb(255, 255, 255); color: rgb(174, 174, 174); font-family: Raleway, sans-serif; font-size: 22px; font-weight: 700;">GB Railfrieght</a></p> <p><a href="https://www.nationalrailconference.com/speakers/john-smith" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">John Smith</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Managing Director,&nbsp;<strong>GB Railfreight</strong></span></a></p> <div class="new-agenda-speaker" style="margin-bottom: 5px; color: rgb(255, 130, 0); font-family: Raleway, sans-serif; font-size: 15px;">&nbsp;</div> <div class="new-agenda-speaker" style="margin-bottom: 5px; color: rgb(255, 130, 0); font-family: Raleway, sans-serif; font-size: 15px;"><a class="fancybox fancybox.iframe iframe-fancybox" style="background-color: rgb(255, 255, 255); color: rgb(174, 174, 174); font-size: 22px; font-weight: 700;">Q&amp;A - Chaired by Steve Norris</a></div> <p><a href="https://www.nationalrailconference.com/speakers/john-smith" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">John Smith</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Managing Director, <strong>GB Railfreight</strong></span></a></p> <p><a href="https://www.nationalrailconference.com/speakers/anthony-smith" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">Anthony Smith</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Chief Executive, <strong>Transport Focus</strong></span></a></p> <p><a href="https://www.nationalrailconference.com/speakers/david-statham" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">David Statham</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Managing Editor,&nbsp;<strong>Southeastern Railway</strong></span></a></p> <p><a href="https://www.nationalrailconference.com/speakers/maggie-simpson" target="_blank"><span style="color: rgb(228, 0, 24); font-family: Raleway, sans-serif; font-size: 15px; font-weight: 700;">Maggie Simpson</span><span class="new-agenda-speaker-jobtitle" style="font-size: 12px; color: rgb(0, 0, 0); font-family: Raleway, sans-serif;">, Director General,&nbsp;<strong>Rail Freight Group​</strong></span></a></p> <div class="new-agenda-speaker" style="margin-bottom: 5px; color: rgb(255, 130, 0); font-family: Raleway, sans-serif; font-size: 15px;">&nbsp;</div> <p>Sponsored by:</p> <p><img alt="" height="49" src="https://smarttransport.blob.core.windows.net/web/11/root/gb-railfreight-logo-blueorange-11.jpg" width="200" /></p> 30 Euston Square, London