Chief Executive of Transport Focus the independent statutory consumer watchdog for Britain’s rail passengers, users of the Strategic Road Network and bus, coach and tram passengers outside London.
Transport Focus uses its substantial evidence base to drive change for all transport users. Anthony qualified as a solicitor then worked for five years as principal consumer lawyer for the Consumers’ Association, publishers of Which? This was followed by a year as the legal consultant for Consumers International, a worldwide federation of consumer groups.
Prior to joining Transport Focus, Anthony was deputy and acting director of ICSTIS, the then regulator of premium rate telephone services. Anthony is a member of the Civil Aviation Authority’s Consumer Panel.’
11:30 AM – 12:30 PM
Developing Rail's Infrastructure:
The future for Network Rail maintenance and enhancement planning
Holding Network Rail to account in CP6
In pursuit of the Happy Customer:
How can rail better meet the needs of its customers